Refund Policy

EXCHANGES 
 
We understand that you may want to make an exchange. Exchanges will be accepted within 8 days of the purchase date. Jewelry must be unworn, in perfect condition, in its original packaging, and with original tags and accessories.
Discounted items cannot be exchanged.
Items that do not meet the conditions listed above will be returned at the buyer's expense.
Exchanges must be for a product of equal or greater value.
We reserve the right to refuse unreasonable exchanges, repairs, and returns.

RIGHT OF WITHDRAWAL
In accordance with the right of withdrawal established by Law 1480 of 2011, Art. 47, the maximum period to exercise this right is 5 business days from the date of receipt of the order.
The product must be in perfect condition, in its original packaging, and with original tags and accessories.
The shipping cost for returning the product will be borne by the customer.

LUISA LÓPEZ is not responsible for items lost or damaged during return transit.
If all the conditions mentioned are met, LUISA LÓPEZ will refund the total amount paid, without discounts or retentions, and the term for the money refund cannot exceed 30 calendar days.
If you wish to make an exchange or return, you must email us at info@luisalopezjewelry.com with the subject line 'Exchange' or 'Return'.
 
The customer must send the items to:

Cr 31 # 19-262

Medellín, Colombia

The customer is responsible for all shipping costs.